Payment Policy

Effective Date: December 24, 2024

At Lullus, we prioritize the security and convenience of your payment process. This Payment Policy outlines the accepted payment methods, security measures, billing information, and other relevant details to ensure a smooth transaction experience on our website https://lullus.site/.

1. Accepted Payment Methods

We offer a variety of secure payment options to accommodate your preferences:

Credit and Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover

Online Payment Systems

  • PayPal
  • Apple Pay
  • Google Pay

Other Methods

  • Bank Transfers: Available upon request for bulk or customized orders.
  • Gift Cards: Available for purchase and can be redeemed on our Site.

2. Payment Security

Encryption and Protection

We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and financial information during transmission. Our payment gateway is PCI-DSS compliant, ensuring that your card details are handled securely.

Data Privacy

Your payment information is never stored on our servers. All transactions are processed through trusted third-party payment processors, ensuring maximum security and privacy.

3. Billing Information

Accuracy

Please ensure that all billing information provided during checkout is accurate and matches the information associated with your payment method. Inaccurate billing information may result in payment delays or order cancellations.

Address Verification

For credit card transactions, we may perform an address verification check (AVS) to confirm that the billing address provided matches the address on file with your card issuer.

4. Payment Authorization

By providing your payment information, you authorize Lullus to charge the total amount of your order, including applicable taxes and shipping fees, to your chosen payment method. This authorization is valid for the duration of the transaction.

5. Payment Declines

If your payment is declined, possible reasons may include:

  • Insufficient funds
  • Incorrect payment information
  • Expired card
  • Security holds by your bank

If your payment is declined, please verify your payment details and contact your bank or payment provider for assistance.

6. Invoicing and Receipts

Order Confirmation

After completing your purchase, you will receive an order confirmation email containing the details of your transaction, including the amount charged and a summary of your order.

Invoices

For business or bulk orders, we can provide detailed invoices upon request. Please contact us at info@lullus.site or (910) 464-3706 to request an invoice.

7. Currency

All transactions on our Site are conducted in United States Dollars (USD). If you choose to pay with a different currency through an online payment system, the exchange rate and any additional fees are determined by the payment provider.

8. Refunds and Adjustments

For information on refunds and adjustments, please refer to our Refund and Returns Policy. Refunds will be processed using the same payment method used for the original purchase unless otherwise agreed upon.

9. Fraud Prevention

We employ various fraud prevention measures to protect both our customers and our business. If any suspicious activity is detected, such as unusual order patterns or multiple failed payment attempts, we may contact you for verification or cancel the order to prevent unauthorized transactions.

10. Contact Us

If you have any questions or need assistance with your payment, please contact us: