Delivery Policy

Effective Date: December 24, 2024

At Lullus, we are committed to providing a seamless and efficient delivery experience for our luxury dinnerware products. This Delivery Policy outlines the shipping options, costs, delivery times, and other relevant information to ensure your orders reach you promptly and safely.

1. Shipping Options

We offer a variety of shipping options to cater to your needs:

Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: $10 flat rate for domestic orders
  • Tracking: Yes

Expedited Shipping

  • Delivery Time: 2-3 business days
  • Cost: $25 flat rate for domestic orders
  • Tracking: Yes

International Shipping

  • Delivery Time: 10-20 business days (varies by destination)
  • Cost: Calculated based on weight and destination at checkout
  • Tracking: Yes (where available)

2. Shipping Costs

Shipping costs are determined by the selected shipping method, the weight of your order, and the delivery location. The total shipping cost will be calculated and displayed at checkout before you complete your purchase.

3. Order Processing Time

Processing Duration

  • Standard Orders: Orders are processed within 1-2 business days.
  • Custom or Bulk Orders: Processing may take up to 5 business days.

Order Confirmation

You will receive an order confirmation email once your order has been successfully placed. This email will include your order number and details of your purchase.

4. Delivery Timeframes

Domestic Orders

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days

International Orders

  • Delivery Time: 10-20 business days, depending on the destination country and local customs processing times.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can monitor the status of your delivery through the carrier’s website.

6. Shipping Restrictions

We currently ship to the following regions:

  • Domestic: All states within the United States
  • International: Selected countries (please check at checkout)

Please note that certain products may have shipping restrictions due to size, weight, or regulatory requirements. If your order includes restricted items, you will be notified accordingly.

7. Delivery Issues

Delayed Deliveries

While we strive to meet our estimated delivery times, delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs processing delays for international shipments. We appreciate your patience and understanding in such cases.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@lullus.site or call (910) 464-3706. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you need to update your shipping address, contact us as soon as possible before your order is shipped.

8. Signature Requirement

For high-value orders or certain shipping destinations, a signature may be required upon delivery to ensure the safe receipt of your items. Please ensure that someone is available to sign for the package during the delivery window.

9. Contact Us

If you have any questions or need assistance with your delivery, please contact us: